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Sales

  • Average Ticket Response Time?

    Our Support methodology utilizes the “emergency room” approach where problems are graded for severity and responded to accordingly. Service outages of any type always receive top priority followed by ...

  • How do I communicate with Vidya Mantra in regard to my account?

    Vidya Mantra customer management portal serves as the vehicle for service delivery of all technologies. You will communicate Sales, Support and Accounting Requests via tickets from within the customer...

  • How do I cancel a service?

    You can cancel a service using the Vidya Mantra portal by navigating to the “Services-> My services” To cancel a service/product: Locate the service/product in the list to be cancelled. Click on the s...

  • How are Active Users overages billed?

    Users overages will be billed to your account as a separate charge. They are billed on the last day of each month after your normal billing cycle and will appear as a separate invoice.Active Users ove...

  • What is Active Users?

    All users including Students, Teachers, Admins, Managers who have logged into Moodle from last 30 days will be counted as Active Users. It is calculated at the end of every month.For e.g. Suppose a si...