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Accounting

  • What does bandwidth usage and bandwidth limit refer to in my invoice?

    Bandwidth usage refers to the number of users who were active over a period of one month. Bandwidth limit is the number of active users who can access your site. If this limit is exceeded, you will in...

  • How are overages billed?

    User/Disk overages will be billed to your account on the last day of each month as a separate invoice. Invoices will be sent to you via email and you can also view them on https://www.vidyamantra.com/...

  • Will I be notified if my credit card fails?

    Yes, you will receive an email on your registered Email ID. You will also get a notification inside the portal if your credit card fails to clear on the billing due date. You will also receive notific...

  • What is my billing date?

    The date on which a product/service is bought, is the billing date for every following month/year.  In case of continued customers, the billing date is mentioned on the invoice along with the due date...

  • How do I look up and pay my next upcoming invoice through the Vidya Mantra portal?

    You can log in to your customer portal - https://www.vidyamantra.com/portal to check/pay for the invoice. The login credentials will be the same credentials you used to sign up for the service. You wi...

  • Where do I find/update my account information?

    Login in your customer portal - https://www.vidyamantra.com/portal. The screenshots below shows  a customer portal. Access your account details by clicking on your name or the name you used to registe...

  • How are upgrades billed?

    Upgrades to your hosting account are prorated to your next month/year billing cycle. This depends on the hosting plan you've selected for upgrade based on your requirements. This prorated upgrade amou...

  • Can I download my invoices?

    Yes, invoices are available for download.  You can download your invoices from your customer portal - https://www.vidyamantra.com/portal. Simply access ‘My Invoices’ from the Billings tab and select t...

  • Do you accept PayPal?

    Yes, we do accept PayPal along with credit/debit card....

  • How do I change my billing address information and payment methods?

    To change your billing address and contact details: Login here -  https://vidyamantra.com/portal ,  access your account overview by clicking on the name you used to register with. You’ll find this in ...