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Accounting

  • Will I be notified if my credit card fails?

    Yes, you will receive an email on your registered email id. You will also get a notification inside the portal if your credit card fails to clear on the billing date. You will also receive notificatio...

  • What is my billing date?

    The date on which a product/services is bought, is the billing date for every following month. The Due date for paying the outstanding bill is the billing date + 5 more days....

  • How do I look up and/or pay my next upcoming invoice through the Vidya Mantra portal?

    To see your invoice go to the Vidya Mantra portal. Under due Invoices table you can look up and/or pay your next upcoming invoice.To pay it Click on “View Invoice” button near to the invoice and then ...

  • Where do I find/update my profile information?

    Steps below can be used to update profile.  In the Vidya Mantra portal,  go to the “Customer” name on the right side of the menu bar.  Click on Edit Account Details.  Update your details.  Click on Sa...

  • How are upgrades billed?

    Upgrades to your account are pro-rated to your next month billing cycle. This includes new servers, servers upgrades, overages and service upgrades.This pro-rated upgrade amount will be billed at the ...

  • Do you have Invoices available for download?

    Yes, once your monthly billing cycle has been processed, a “Paid Invoice” is generated in .pdf format available for you to download and the same will be sent to your mail. All invoices are available f...

  • Do you accept PayPal?

    Yes, we do accept PayPal and a number of other payment gateways....

  • How do I change my billing address information and/or payment information?

    To change your billing address and payment information-   - In the Vidya Mantra portal,  go to the “Customer” name on the right side of the menu bar.- Click on Edit Account Details.- Click on Default ...

  • How are disk overages billed?

    Disk overages will be billed to your account as a separate charge. They are billed on the last day of each month after your normal billing cycle and will appear as a separate invoice.Disk overages are...

  • How do I look up my past invoices through the portal?

    To look up your past invoices- - Login to your client portal area, and go to the Billing tab.- Click on My invoices.- The page that comes up is the Invoice history, which lists all invoices for this a...